SoundsHeavenly

This website is owned and operated in the UK by Sounds Heavenly Limited. Our UK Company Registration Number is 6629281 and our UK VAT Registration Number is GB 117 5368 11. Our registered trading address is 2, East Side Croft, Melton Mowbray, Leicestershire, LE13 1FE, United Kingdom. Sounds Heavenly is owned and managed by its founder, Steve Marriott. Steve is a graduate Electronics Engineer with over 20 years of experience in the audio industry.

Sounds Heavenly Limited are committed to protecting your privacy and all information is collected lawfully. We work in compliance with the Data Protection Act 1998. We only collect personal information when you provide it to us on our enquiry links. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it for you. We will not email you in the future unless you have given us your consent or pass your email address to other websites unless you agree and we do not send marketing emails to non-client email addresses. We use a statistics package to track vistors to our website. This is anonymous information.

You can shop with confidence at Sounds Heavenly! All of our products are supported by a full money-back promise - if you are not delighted with your purchase, simply return it to us (in the same condition that it reached you in, with all packaging) so that it reaches us within 60 days of your original purchase date and we will cheerfully give you a full refund of the purchase price of the item (excluding shipping costs if these were itemised separately at the time of purchase). We hope you will agree that this is a much fairer policy than the 7 day return period required in the UK under the Consumer Protection (Distance Selling) Regulations! We are very proud of our customer service record and we are keen to hear from you with any comments you may have regarding your purchase.

We aim to work openly and fairly with our customers and as a result we are proud to offer FREE UK shipping on all of our brackets and FREE Worldwide shipping on all of our cabling products. If you need to return an item to us in line with our Returns Policy, we will not normally offer to refund additional expenses (ie. your return postage costs), except under exceptional circumstances. Please remember that whenever you buy goods and services on the Internet as a consumer, you are entering a legally binding contract with the seller. As Sounds Heavenly Limited are based within the United Kingdom, UK law applies to your purchases from Sounds Heavenly, regardless of which country you are in when you make your purchase. We are keen to ensure that all of our customers are delighted with their experience of shopping with us, so we are always keen to listen to your views and we will always try our best to assist you with any issues that may arise. All of our products are tested prior to dispatch and packed carefully to prevent any damage or loss in transit.

Items are normally shipped on the same working day or the next working day after payment clears into our account. Shipping for items up to 2Kg in weight is normally via First Class post (for UK deliveries) or Airmail (for all other destinations), or by courier service for orders over 2Kg. UK orders over 50 GBP in value and non-UK orders over 100 GBP in value are normally sent by a signed-for delivery service (eg. Royal Mail Recorded delivery or Airmail International Signed For) and orders should arrive within the following timescales:-

Whilst we are not an official Sonos dealer or endorsed by Sonos Inc., we work with a number of approved Sonos distributors and installers across the UK to provide a wide range of support facilities, including technical design and installation services for your multi-room home audio system. We don't sell Sonos products, as our primary aim is to support Sonos dealers and customers by providing additional products that are not available elsewhere. Our brackets and cables are not made or endorsed by Sonos, but they are built to a high quality to ensure that they are fully compatible with Sonos products. Where the word Sonos is used on our website, this is solely for the purpose of indicating the compatibility of our brackets and cables with products produced by Sonos Inc. Please contact us using the link to the left of this page if you would like to discuss your requirements in more detail.